Refund Policy

If you’re not happy with Stackr, you can ask for a full refund of any charge within 14 days of that charge, whether it’s the setup fee or a monthly payment. You don’t need to give a reason.

Charges older than 14 days aren’t refundable, and we don’t refund partial months. You can still cancel as set out in your agreement, and you won’t be billed again after your service ends.

When your plan includes a free first month, there’s nothing to refund for it. If you cancel before it ends, you won’t be charged a monthly subscription.

Email us at stackr@xstlo.com with your business name and the charge you want refunded. Approved refunds go back to the original payment method and usually arrive within 5–10 business days, depending on your bank or card provider.

A full refund also ends your service. Ask us before your site is taken down and we’ll send you an export of your records.

This policy doesn’t cover money your own customers or members pay you. Refunds for those are handled between you and your customer, as described in our Terms of Service.